Smart Referral Network Regional Collaborative

The Smart Referral Network (SRN) is a collaborative initiative led by United Way organizations and community partners across participating California counties, helping agencies securely coordinate referrals, connect individuals to services, and improve client outcomes.

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What is the Smart Referral Network?

The Smart Referral Network (SRN) connects service providers into a unified ecosystem to coordinate care, track real-time referrals, and improve outcomes for community members.

  • Closed-Loop Referrals

    Case managers and frontline teams send, receive, and track client referrals in real time so individuals never fall through administrative cracks.

  • Targeted Essential Services

    Directly links residents to housing assistance, utility programs, Medi-Cal enrollment, disaster relief, behavioral health, and youth services.

  • Chatbot Self-Referral

    Empowers clients to navigate and directly connect to local community benefit agencies and hundreds of available support programs independently.

  • Strict Privacy & Consent

    Engineered around client privacy with annual renewable consent that can be revoked at any time, instantly triggering system anonymization.

  • SDoH & Outcome Data

    Enables participating organizations to analyze Social Determinants of Health (SDOH) metrics, response times, and collective community impact.

  • Free Training & Support

    Completely free for partner agencies, backed by live technical assistance, custom team onboarding, and tailored care coordination workflows.

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Questions about the SRN?

Have questions about the Smart Referral Network? Submit the form below and a member of our team will get back to you.